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July 15, 2005

Time Wasting or Wanting?

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Posted by Dave Desforges

Elizabeth Albrycht pointed me to this AOL/Salary.com report about the amount of time workers "waste" at work and the "cost" to the company. The part I found most interesting was the top reasons people gave for this time not spent working while at work.

Top Excuses for Time-Wasting
33.2% Don't have enough work to do
23.4% Underpaid for amount of work I do
14.7% Co-workers distract me
12.0% Not enough evening or weekend time
16.7% Other

So, one third say they do personal things during work time because they don't have enough to do. Is that the worker's fault, management's, or both? If the company isn't assigning goals and measuring you on accomplishing those goals, then maybe everyone needs to rethinkwhat they are actually being paid to do. In my opinion, the company is paying you to do certain tasks, not to occupy a chair. However, if management is not providing these tasks and/or goals, is the employee then expected to just "look busy?" Of course, the employees could also show some initiative and tell their manager they have some free time to tackle something else. More important (to me at least), as the report mentions, where do you draw the line between wasting time and learning from what you find/read, especially from a knowledge worker perspective? If some people can accomplish their tasks in less time, why is it a problem that they broaden their horizons by learning about other things while on "company time?" Especially if the company is likely to benefit at some future point.

All this does make me wonder how this translates into productivity measurement. The Bureau of Labor Statistics says output per hour for business has increased by about 4% each year for the last 3 years. So people are more productive, yet they supposedly waste more time at work than their employers think. Makes me curious how productivity is being measured. Next time I'll give my 2 cents on that topic: just how do you measure productivity of knowledge workers?

Comments (2) + TrackBacks (0) | Category: Work-Life


COMMENTS

1. Jim Ware on July 15, 2005 7:06 PM writes...

Dave, you are on to some important issues here.

I look forward to hearing your thoughts on knowledge worker productivity - it's a topic I've wrestled with for years. I'll put some of my own ideas together and maybe over the next couple of weeks we can get a real dialogue and learning thing going here. I hope others will chime in too.

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2. Jack William Bell on July 16, 2005 12:55 PM writes...

Interesting that there is no mention of 'brain breaks'.

My job requires a great deal of creativity, which is something that you can't just turn on or off. When it is all the way 'on' I am extremely productive, and I can sometimes maintain that state for hours at a time. When it is only a bit 'on' I can only maintain that state for an hour or so and then, unless I think about something completely different for a short while, I completely freeze up.

And sometimes, no matter how I try, I can't seem to turn it 'on' for hours at a time.

Unfortunately I am not tasked with a variety of different things which I can switch between; I have one assignment. Sometimes that assignment does include 'mechanical' tasks I can do for a while as a 'brain break'. But most of the time this isn't the case.

For what it is worth, over a typical week, the few times I can turn it completely 'on' mean that I complete more work than most people in my industry can in the same period. Yet if I go into the 'freeze up' state and do nothing about it I wouldn't get very much done at all.

I can't believe that I am the only person with a creative job who follows the same pattern. And, as our work requires more creativity and less mechanical motion these days, this has to be something of an emerging trend.

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